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Frequently Asked Questions

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When do I contact the Department for Medicaid Services?
How do I check recipient eligibility?
What functions does Automated Voice Response have for me?

When do I contact the Department for Medicaid Services?

You need to contact the Department for Medicaid Services if you have questions about:

  • Policy questions.
  • Program coverage.
  • Appeals.

How do I check recipient eligibility?

You can check recipient eligibility by:

  • Obtaining a copy of the recipients Medicaid card.
  • Contacting the 24 hour Automated Voice Response line at 1-800-807-1301.

What functions does Automated Voice Response have for me?

The Automated Voice Response systems offers you:

  • 24 hour availability.
  • Check write information. (Check amount for the previous three pay cycles)
  • Verify recipient eligibility by MAID number or name.
  • Verify claim status within one year.
  • Third party insurance information.
  • KenPac / Lockin information.
  • Service of limiations for Dentist or Vision providers.
  • Managed Care information.
  • PRO information.

Provider Inquiry Customer Service Survey

  • The Provider Inquiry Helpdesk staff strives for Customer Service Excellences; if you experienced customer service excellences at its best or feel improvement is necessary in a particular area please let us know. The survey is for positive or negative feedback, so please take a moment to complete the short survey. The survey is a fillable pdf form which can be emailed to the Provider Inquiry Helpdesk at ky_provider_inqiry@dxc.com.

Last Updated 8/8/2005 
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