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March 27, 2020
Public Notification Revised
Notification Revised-alphabetical by last name (Excel)
Notification Revised-alphabetical by last name (PDF)
March 23, 2020
Provider Telehealth or Telephonic Health Services FAQs
March 16, 2020
COVID-19 Alert - For the latest information on the novel coronavirus in Kentucky, please visit
Important Message: Kentucky Medicaid has issued guidance to providers regarding COVID-19.
Provider Letter A-105: COVID-19 Guidance for all Medicaid providers
Provider Letter: COVID-19 Guidance for 1915(c) HCBS waiver providers
Provider Letter: COVID-19 and Telehealth for 1915(c) HCBS waiver providers
Provider Letter: COVID-19 and Waiver Provider Certification and Monitoring
Provider Letter: COVID-19 ABI and MPW Assessments
Provider Letter: COVID-19 and Model II Assessments
March 11, 2020
Update Regarding KLOCS Go Live and Training Forums - Announcement
To the Level of Care Community,
In response to the evolving coronavirus (COVID-19) situation and the ongoing efforts of long-term care facilities to manage the health and safety of its residents, the Department for Medicaid Services (DMS) is taking the preventative action to cancel all KLOCS training forums.
KLOCS will NOT go into effect on Monday April 6, 2020.
More information will be provided when the new go live date is determined and training forums are rescheduled.
Thank you for your understanding as well as your continued commitment to keep your communities and residents safe.
November 6, 2019
Beginning January 1, 2020, beneficiaries and providers must use the new Medicare Beneficiary Identifier (MBI) to receive services and submit Medicare claims. With limited exceptions, CMS will reject claims submitted with the HICN and will reject all eligibility transactions submitted with the HICN.
Sister Agencies, Managed Care Organizations, and Fiscal Agents that use the HICN need to make sure they are able to receive and process the MBI before the end of the transition period on December 31, 2019. In addition, you should have updated anything with the HICN, such as ID cards, beneficiary letters, training materials, or call center scripts with the MBI.
June 28, 2019
On 7/1/2019, the Telehealth regulation expanding service locations and allowable providers becomes effective. By now you should have received a provider letter from Kentucky Medicaid that outlines the use of two letter modifiers that would capture the location of both the telehealth provider of service and the location of the recipient. It has been discovered that many of the modifier combinations we chose are not HIPAA compliant and/or are out of the Industry Standard. Because of the fact that claims could be denied due to this error, DMS is postponing the two-letter modifier requirement and will allow claims to be processed without them. Providers will still be required to place the “02” place of service modifier so that the claim will be adjudicated as a Telehealth claim. The Department for Medicaid Services apologizes for any confusion caused by this oversight and thanks you for your time and attention to this decision. When a viable solution is developed to address this data need, we will notify our partners and providers alike.
March 28, 2018
Please ONLY submit Map-24 forms to Carewise Health for Fee for Service members by faxing to the following numbers.
to discharge a member from a psychiatric facility or nursing facility.
In addition, if they are not sent this way they may not get reviewed or processed. Thank you